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Refund & Cancellation Policy

Customer Return Policy


ShopOneNet is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:


  • Product is used/altered/Defective product.
  • Physical / in-transit damage to the product.
  • Empty packet/some items or accessories are missing.
  • Wrong item sent.
  • For Products purchased on ShopOneNet in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
  • ShopOneNet shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
  • Refunds / Returns shall NOT be allowed in the following cases:
  • Return request is made outside the specified time frame of 7 days as specified above.
  • In case where price tags, labels, original packing, freebies and accessories, box are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by ShopOneNet at its sole discretion.
  • If Product has been used by the customer.
  • If Product sold as combo/sets cannot be returned as individual Product.

Refund

  • Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days
  • Once you agree for NEFT refund, you will receive an email from ShopOneNet customer support team asking for.
  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
  • No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
  • It takes 7-10 working days for the money to be credited to your account.

Payment Options

  • We accept the following modes of payment:
  • Debit/Credit Cards/Net banking of all major banks
  • NEFT/RTGS
  • We accept payments made using Visa, MasterCard and American Express credit cards.
  • To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.
  • Debit cards:
  • We accept payments made using Visa, MasterCard and Maestro debit cards.
  • To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
  • Your online transaction on ShopOneNet is secure with the highest levels of transaction security currently available on the Internet. ShopOneNet uses PayU as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
  • All credit card and debit card payments on ShopOneNet are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
  • The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.
  • The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
  • ShopOneNet realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
  • In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
  • We regret the inconvenience caused. Please send us a mail on shoponenet.safa@gmail.com with your transaction details and we will look into it immediately.
  • If your money has not reached us, it will surely be refunded back to your account.
  • In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 9004317664. Call Timings:- 11:00 AM - 8:00 PM (Monday to Saturday)